Blooms General Terms and Conditions

Last updated: April 8, 2026

Article 1 — Definitions

• Blooms: B.V., located in Rijswijk, Chamber of Commerce number 75082136, VAT number NL002382377B45.
• Customer: any natural person (consumer) or legal entity (business) entering into an agreement with Blooms.
• Consumer: a customer acting for purposes outside their trade, business, craft, or profession.
• Business customer: a customer acting in the exercise of a trade, business, craft, or profession.
• Agreement: any purchase or subscription agreement between Blooms and the customer.
• Subscription: an agreement for periodic delivery of products against periodic payment.
• Products: artificial flowers, silk bouquets, artificial plants, vases, and related interior items.

Article 2 — Applicability

These terms and conditions apply to every offer from Blooms and to every agreement concluded. Deviations are only valid if agreed upon in writing. In case of conflict between these terms and conditions and an individual offer, the offer prevails.

Article 3 — Offer

All offers on the website are non-binding and valid as long as supplies last. Apparent errors or mistakes do not bind Blooms. Images are indicative; small deviations in color or shape are inherent to handmade premium artificial flowers and do not grant the right to dissolution.

Article 4 — Formation of the Agreement

The agreement is formed at the moment the customer has accepted the offer and Blooms has confirmed the order by email. For subscriptions, the agreement is formed after signing the subscription agreement or digital approval.

Article 5 — Prices

Prices for consumers include VAT and exclude shipping costs, unless otherwise stated. Prices for business customers exclude VAT. Free shipping within the Netherlands for orders over €95 (incl. VAT). Shipping costs outside the Netherlands will be shown at checkout.

Article 6 — Payment

Payment is made via the payment methods offered on the website (iDEAL, credit card, Klarna, PayPal, Apple Pay, Google Pay, Shop Pay). Business customers with a subscription can pay by invoice with a payment term of 14 days after the invoice date. In case of late payment, after a reminder, the customer owes the statutory (commercial) interest as well as reasonable collection costs.

Article 7 — Delivery

Delivery takes place at the address specified by the customer. Blooms aims to deliver within 2-5 working days. Stated delivery times are indicative and never strict deadlines. The risk of loss or damage passes to the customer at the moment of delivery; for business customers, at the moment of transfer to the carrier.

Article 8 — Right of Withdrawal (consumers only)

Consumers have the right to withdraw from the agreement within 14 days of receiving the product without giving reasons. During this period, the consumer must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to ascertain its nature and characteristics.

The consumer can exercise the right of withdrawal by sending an unambiguous statement to hello@blooms.nl or by using the model withdrawal form (available on request). The direct costs of returning the product are for the consumer's account. Blooms will reimburse the received payments within 14 days of receiving the returned products.

Exceptions: the right of withdrawal does not apply to custom-made products (custom projects), to products that cannot be returned for hygienic reasons, and to business customers.

Article 9 — Business Subscriptions

Subscriptions are entered into for the duration specified in the agreement (standard 12 months, unless otherwise agreed). After the initial period, the subscription will tacitly continue for an indefinite period and can be cancelled monthly with a notice period of 1 month. Cancellation must be made in writing or by email.

For a business subscription, the delivered products remain the property of the business customer after full payment, unless a rental or lease form has been agreed upon in the subscription agreement (in which case the products remain the property of Blooms).

Blooms reserves the right to annually index the subscription price in accordance with the CBS index figure for services, with a minimum of 2%.

Article 10 — Warranty and Conformity

Blooms guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability. Premium artificial flowers come with a 24-month warranty on colorfastness and material defects under normal use (indoors, not in direct sunlight).

Article 11 — Liability

Blooms' liability is limited to the amount paid out by the liability insurance in the relevant case, and failing that, to the invoice amount of the delivery concerned. Blooms is not liable for indirect damage, consequential damage, loss of profit, or business damage. The limitations in this article do not apply in cases of intent or deliberate recklessness by Blooms.

Article 12 — Force Majeure

Blooms is not liable for non-performance or late performance due to force majeure, including: strikes, transport disruptions, government measures, supplier failures, and pandemics. In cases of force majeure, delivery times will be suspended.

Article 13 — Intellectual Property

All intellectual property rights to the website, products, product photos, designs, and marketing material belong to Blooms or its licensors. The customer is not permitted to reproduce or disclose these without prior written consent.

Article 14 — Complaints

Complaints must be reported in writing within 14 days of delivery to hello@blooms.nl. Blooms will respond to complaints within 14 days. If the parties cannot reach an agreement, the consumer can submit the complaint to the Disputes Committee via degeschillencommissie.nl or to the European ODR platform ec.europa.eu/consumers/odr.

Article 15 — Applicable Law and Disputes

All agreements with Blooms are exclusively governed by Dutch law. Disputes will be submitted to the competent Dutch court in the district where Blooms is located, without prejudice to the consumer's right to submit the dispute to the legally competent court.

Article 16 — Contact

Blooms B.V.
Treubstraat 15A, 2288 EG Rijswijk
Email: hello@blooms.nl
CoC: 75082136
VAT: NL002382377B45